Refund policy
Return Policy
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at thebigcatproject.official@gmail.com. Please note that returns must be sent to the following address:
1020 N Laurel Ave, Unit 3
West Hollywood, CA 90046
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions regarding returns, you may contact us at thebigcatproject.official@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and resolve it promptly.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you may place a separate order for the new item.
European Union 14 Day Cooling Off Period
If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
As stated above, the item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is required.
Refunds
We will notify you once we have received and inspected your return and inform you whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
Original shipping costs are non refundable. Shipping fees paid at the time of purchase will not be refunded.
If more than 15 business days have passed since we approved your return, please contact us at thebigcatproject.official@gmail.com